Penny Hope Penny is a former Chief of Staff to the CEO and COO at Barclays Wealth and is now Head of the CIO Office at RBS. She was recruited to fill a skills gap around operational understanding and has particular expertise in governance, risk, growth and corporate organisation. Penny currently heads up the CIO Office working as the Chief of Staff to the global CIO at RBS. Previously she has worked at Barclays Bank in various roles including those of Chief of Staff to the CEO and COO for Wealth Management; COO for Corporate Relations (comprising Group Strategy, Group Government Relations; Group Corporate Communications, Group Citizenship and Group Branding, Marketing and Sponsorship). Penny has also worked in e-commerce, communications and financial publishing.